GENERAL QUESTIONS
Do you sell your products in stores?

At this time, Meroda Cosmetics items are mainly available through our official website and a few trusted retail partners.
Can I change or cancel my order after placing it?

Once an order has been submitted, it enters our system immediately and unfortunately cannot be cancelled or modified.
How can I track my delivery?

As soon as your order is shipped and received by the courier in your country, you’ll get an email with your tracking number so you can follow it every step of the way.
I didn’t get my confirmation email — what should I do?

Please check your spam or promotions folder first. If you still don’t see it, contact us directly through the Help button on our website.
How do I stop receiving promotional emails?

Simply click “unsubscribe” at the bottom of any email you receive from Meroda Cosmetics.
Which payment options are accepted?

We accept major debit and credit cards, as well as PayPal. Payment availability may vary depending on your location.
Can I become a reseller of Meroda Cosmetics?

We love hearing from potential partners! Please reach out through the Help button on our website to explore collaboration opportunities.

PRODUCT QUESTIONS
Do you offer free samples?

Currently, we don’t provide free samples. However, you can try our mini sizes or travel kits to experience the products before committing to full-size versions.
What is the shelf life of your products?

All products carry an expiry date on the outer packaging. Unopened, they generally last up to 3 years. Once opened, we recommend using within 12 months.
Do I need to use a primer before applying your foundation?

Not required, but applying a primer first can help achieve an even smoother finish.
What level of coverage does your foundation provide?

Our Changing Foundation offers buildable light-to-medium coverage for a natural look.
Will it cover freckles or dark spots?

It can blur freckles for a soft, natural finish. For stronger coverage on pigmentation, we recommend using it together with a concealer.
Is your foundation good for fine lines and wrinkles?

Yes! Its hydrating formula helps soften the look of lines while keeping skin radiant.
Can I apply it only on certain areas?

Of course — use it to target redness, blemishes, or uneven tone where needed.
What’s the best way to apply it?

For the smoothest blend, we suggest using a brush, which helps pigments adapt seamlessly to your skin.
How resistant is it to heat and humidity?

The Changing Foundation is designed to stay put even in warmer conditions.
How much comes in one bottle?

Each bottle contains 30ml.
Is it water-based or silicone-based?

It’s silicone-based, which helps it stay waterproof and long-lasting.
Can people with sensitive skin use it?

Yes, the formula is gentle and suitable for most sensitive skin types, though we always recommend a patch test first.
Does it include sun protection?

Yes, the Changing Foundation contains SPF 15.
Is it free from parabens and sulfates?

Yes — our formula avoids both parabens and sulfates.
What makes it change color when applied?

The foundation contains encapsulated pigments that appear neutral at first. Once blended onto the skin, they release tone and adjust to your natural complexion.
Will it make my skin greasy?

It has a naturally radiant finish. For a matte effect, lightly set with powder.
Can I use it while pregnant?

Yes, it’s safe to use. If you’re unsure, please consult your doctor.
Is it gluten-free?

Yes, it is.
Is it safe to use after tanning or spray tans?

Yes, but we recommend waiting 3–5 days until your skin tone has stabilized.
Are your products vegan?

All of our products are vegan, except for our mascara which contains beeswax.
Are your products cruelty-free?

Absolutely. We never test on animals and remain committed to that standard.
What if a product I want is out of stock?

We restock as quickly as possible, so check our website regularly for updates.
How should I clean my brush?

Rinse the bristles with lukewarm water.
Add a drop of mild cleanser to your palm.
Gently massage the bristles in circular motions.
Rinse thoroughly.
Pat dry with a towel and lay flat or at a downward angle to air dry.
Are your products cruelty-free?

Our testing methods have never been and never will be performed on animals of any species. We are proud of this fact and it is part of Meroda's ethos.
Is the changing foundation suitable for sensitive skin?

The Changing Foundation can safely be used by people who have vitiligo or rosacea. However, everyone's skin reacts differently.
Is the foundation/concealer heat resistant?

Yes, they are heat resistant!
How do I get products that are out of stock?

We try our best to replenish stock as quickly as possible, however you can monitor the website regularly to check for updates on product availability.
How do I clean the brush?

1. Wet the bristles with lukewarm water.
2. Place a drop of your cleanser of choice into the palm of your clean hand.
3. Gently massage the tips of the bristles in your palm.
4. Rinse the bristles thoroughly.
5. Squeeze out the excess moisture with a clean towel.
* How often should the brush be cleaned?
Depending on how frequently you use it. For brushes used frequently with liquid formulas like foundation and concealer, you should clean them once a week.This brush should be laid flat in the air to dry after cleaning, or lay the brush head at a slant after washing, with bristles downward.
If you clean the brush frequently, you should try to avoid the water or liquid going into the ferrule, this can make the bristles shed.